All of us have some story about goods not shipped or orders delayed this past eCommerce shopping season. Maybe one solution is to have better tools so that IT managers can become more proactive about managing their web-based systems. Mike Metzger, VP of Products at WRQ filed this report:
These tools are still part of an emerging category of products, called web systems management. Web system management solutions will be essential for any modern company that relies on the web for conducting business; just as network management tools are essential for companies trying to keep their networks running properly.
This is not a simple problem to tackle. Just as businesses are facing challenges in being able to scale up their systems as traffic increases, web system management tools will also have to scale with them and be quickly adaptable to new applications without adding administrative overhead.
There are many companies in this growing area, and as you might suspect WRQ has plans for its own product. We've learned in the process that any successful web systems management product will need to meet six criteria:
For example, a company has branch offices spread across the country. The branch offices use one web application to access the HQ-based customer database and other applications to access regional databases. Meanwhile, these applications have to pass through firewalls, routers, a load balancer or two and bounce around a server farm.
And when something goes wrong, how can IT effectively pinpoint the problem? There isn't a single system that can tie all these parts together effectively to make problem resolution easy, not to mention prevent the problem from happening again.
So what are my recommendations? Several companies are making their way into this space: companies we've looked at include Avesta, Luminate and Foglight, whose products successfully meet several of these criteria. And we at WRQ will have our own web systems management offerings soon.
To subscribe, send a blank email to
To be removed from this list, send a blank email to
+1 (516) 944-3407
entire contents copyright 1999 by David Strom, Inc.
Web Informant is ® registered trademark with the U.S. Patent and Trademark Office.
ISSN #1524-6353 registered with U.S. Library of Congress.